Warranty Information

At JamJam Lens, we stand behind the quality of our eyewear. This Warranty Policy explains what is covered, what is excluded, and how to request warranty support.

This warranty applies to eligible products purchased directly from JamJam Lens. It is separate from our 30-Day Return & Exchange Policy.

1. What Does This Warranty Cover?

JamJam Lens provides a 365-day warranty from the date of receipt for apparent defects in materials and workmanship.

Subject to verification, this warranty may cover issues such as:

Manufacturing defects in eligible frame components
Defective hinges, nose pads, or hardware
Incorrect manufacturing or processing
Lenses or frame components that arrive defective because of a production error
Other defects that existed when the product was delivered

The warranty applies only to eligible products and does not guarantee that a product will remain free from normal wear throughout its usable life.

2. Warranty Period

The warranty begins on the date you receive your order and remains valid for 365 days.

To help us verify the warranty period, please provide your original order number, receipt, or other proof of purchase when submitting a claim.

3. Rimless and customized eyewear

Rimless glasses are eligible for the same 365-day warranty for verified defects in materials and workmanship. Because rimless construction is delicate, damage caused by impact, bending, crushing, improper adjustment, misuse, or normal wear is not a manufacturing defect and is not covered.

Customized prescription lenses and other made-to-order products are also eligible for remedies when JamJam Lens verifies a manufacturing, processing, or fulfillment error. Non-quality returns and change-of-mind requests remain subject to the Return & Refund Policy.

4. What Is Not Covered?

This warranty does not cover problems caused by:

Accidental damage, drops, crushing, or impact
Loss or theft
Misuse, abuse, negligence, or improper handling
Normal wear and tear
Scratches, cosmetic marks, or deterioration caused by ordinary use
Exposure to excessive heat, chemicals, moisture, or unsuitable cleaning products
Improper cleaning, storage, or maintenance
Unauthorized repair, modification, alteration, or adjustment
Damage caused by a third party
Damage caused during return shipping when the item was not packaged safely
Changes to your prescription after purchase
Discomfort caused by an incorrect fit or a change-of-mind request
Non-quality issues covered by the separate Return & Exchange Policy
Products purchased from an unauthorized seller

Prescription and eye-care questions should be addressed to a qualified optometrist or ophthalmologist. This warranty does not replace an eye examination or guarantee that a prescription will be clinically suitable.

5. Warranty Remedies

If JamJam Lens verifies that a product has a manufacturing or processing defect, we may provide one of the following remedies:

Remake the glasses at no additional charge; or
Issue a full refund to the original payment method

The appropriate remedy will depend on the nature of the problem, product availability, and the results of our inspection.

A remake may use the same frame, lens type, prescription information, and specifications as the original order unless otherwise agreed with our support team.

If the original product or selected configuration is no longer available, JamJam Lens may offer a reasonable alternative or refund.

6. How to Submit a Warranty Claim

Before sending anything back, contact our Customer Support Team:

Email: support@jamjamlens.com
Phone: +1 855-202-0123

Please include:

Your full name
Original order number or proof of purchase
Date of purchase or receipt
Product name and frame model
A clear description of the problem
Clear photos or videos showing the issue
Prescription or lens information, if the issue concerns customized lenses
Your current shipping address

Photos and videos help us assess the issue more efficiently. Please do not discard the product or send it back before receiving instructions from our support team.

7. Returning an Item for Inspection

If a return is required:

Contact JamJam Lens and wait for the approved return instructions.
Do not send the product to the sender address printed on the original parcel.
Package the glasses securely using the original case and packaging whenever possible.
Include your name, order number, and a description of the issue inside the package.
Use a trackable shipping method and keep the tracking number.
Do not include unrelated personal items or products in the package.

JamJam Lens is not responsible for items lost or damaged during return shipping if the customer did not use suitable packaging or a trackable shipping method.

8. Return Shipping Costs

If JamJam Lens verifies that the item was defective, incorrect, damaged before delivery, or affected by a manufacturing or processing error, the customer will not be responsible for the approved return shipping cost.

For issues not covered by this warranty, including accidental damage, misuse, change of mind, or other non-quality issues, the customer is responsible for applicable return shipping costs.

9. Warranty Review

All warranty claims are subject to verification. We may request additional photos, videos, product information, or that the product be returned for inspection.

Submitting a claim does not automatically guarantee approval. If inspection shows that the issue resulted from misuse, accidental damage, improper maintenance, unauthorized modification, or normal wear, the claim may be declined.

10. Relationship to Our Return Policy

This Warranty Policy covers verified product defects.

Our separate 30-Day Return & Exchange Policy applies to eligible non-quality returns and exchanges. Each order is generally eligible for one return or exchange, and customized prescription lenses may be subject to special refund deductions.

For non-quality issues involving customized lenses, the refund amount may be reduced according to the current Return & Refund Policy because customized lenses cannot normally be resold.

11. Changes to This Policy

JamJam Lens may update this Warranty Policy when our products, services, policies, or legal requirements change. The “Last updated” date identifies the current version.

Updates apply prospectively and do not remove consumer rights or remedies that cannot legally be limited.

12. Contact Us

If you have questions about this Warranty Policy or need help with a warranty claim, please contact:

JamJam Lens
Email: support@jamjamlens.com
Phone: +1 855-202-0123
Address: 6124 Hickory Tree Tr., Bloomfield Hills, MI 48301, United States

Nothing in this Warranty Policy limits any consumer right, warranty, or remedy that cannot legally be limited under applicable law.